FAQ - Industry Security Services, Inc.

Current and Potential Clients:

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: What makes ISSI different from other companies?

A: ISSI provides “Service Excellence Governed by Values:” Leadership, Integrity, Reliability, and Recognition. These values are what sets ISSI apart from the rest of the security companies in the industry.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: What types of services do you provide?

A: Patrol service, ingress and egress at distribution and manufacturing facilities, parking lot patrol, Auto Dealerships, and a majority of basic security officer duties.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: What are your staffing abilities?

A: ISSI is prepared to staff any security service project, no matter how large or small, within your timeframe….as long as we have been provided with enough advanced notice.  We will staff site management, shift supervisors, and all required security officers positions within 20 to 30 days, for most jobs having over 300 hours of weekly service.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: How much time do you need to setup new service?

A: It primarily depends on how many officers that are needed to be hired for the job.  It normally takes one week to hire five to eight officers, so if your security officer needs are six officers, it should only take us a week.  Under more unusual circumstances we can start jobs sooner by paying overtime, which can be negotiated up front.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: Who do we contact for more information?

A: You may call our main office at (626) 839-4774 or send an e-mail with all your questions to sales@industrysecurityservices.com.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: How extensive is your hiring process?

A: ISSI uses a 10 step hiring process, which normally takes an applicant three to four days to process.  Our first steps are to identify the applicant’s ability to communicate effectively and their comprehension of the state mandated Powers to Arrest Course.  We use third party companies to conduct lab collections for all drug screening and to perform our criminal background check.  Every officer’s training is verified directly by our staff with the Bureau of Security and Investigative Services.  Once hired, all applicants are further screened, by checking their eligibility to work in the United States through the use of the E-verify system.  Once hired all officers complete onsite training and must pass a site location exam in order to qualify to work at each client location.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: What is the benefit of having security guards?

A: Anytime a customer is not present at their facility or property, it is vulnerable to risks of being damaged or stolen.  The primary purpose of having a security officer provides our customer with a deterrent to avoid these risks.  A criminal looking to steal or juveniles out to destroy property, are going to avoid attempting a crime at any location provided with a uniform security officer, who is visible and vigilantly caring out their post instruction duties.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: Do you provide event security?

A: On a special case-by-case basis we may service a special event.  Depending on the duties and responsibilities of our officers, we sometimes do not wish to accept certain risks.  Please inquire and be prepared to provide all the details regarding the venue.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: Are your guards armed?

A: None of our security officers are armed.  This would include carrying mace or a baton while servicing any of our customers.  Should there be a viable threat, our officers are trained to remove themselves from any potential threats.  They are trained to move to a safe location, try to keep a visual of the activity of suspect(s), and to call the appropriate law enforcement immediately.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: What type of locations do you provide service for?

A: Aerospace, manufacturing, distribution, auto dealerships, municipal governments, school districts, transportation facilities, parking lot structures, office buildings, reception lobbies, and parks.

  

Current ISSI Security Officers:

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: Are there any advancement opportunities?

A: ISSI is a growing company and are continuously looking for officers to assume leadership roles within the company.  Most officers are reluctant to take a small increase for a security lead position but that is the step necessary to move on to more responsible roles.  Think twice before you turn down a role that provides you with an advancement opportunity.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: Whom do I contact for concerns or issues I may need help with?

A: Depending on the severity of the situation you want to use your chain of command.  This allows our leadership team the opportunity to correct situations more efficiently and to make appropriate adjustments to avoid any future reoccurrence of problems.  However, if there is a situation that interferes with our ability to meet our obligation or service delivery to protect our clients assets, then you need to call the General Manager immediately at (626) 905-5963.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: Is there any special training given by the company to help fulfill its annual refresher?

A: The company provides all officers with an eight hour budget each year to meet their mandated training required by AB 2880 to have eight hours of refresher training each year.  The list for upcoming training classes are posted in the office and on the website in the training menu.  Sign up for the class that best fits your schedule and make sure you sign in when attending your course.  That will ensure you receive credit for the refresher training and are compensated as well.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: What can I expect for my hourly wage?

A: Most positions we have start at $10 per hour.  As you receive tenure and fulfill your post instruction requirements you will be eligible for more responsible roles.  Understand that each client location has its own wage and benefits.  For specific details you need to contact your Human Resources Manager.

 

Applicants:

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: How do I begin my application process?

A: Go to the Human Resources menu and begin the process by completing the short application on-line.  Once you complete this short app, someone from the company will contact you to conduct a short phone interview with you.  During this call we will qualify your skills, experience, and employment needs.  The company's employment needs will determine how soon you are scheduled to continue the hiring process.  You may also apply in person at our office Monday thru Friday from 9 am. to 3 pm.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: Do I have to pay for my own uniforms?

A: No employee is required to purchase any of his or her uniform items.  Some employees have chosen to purchase better quality items that improves their appearance.  Buying the better quality uniforms will not improve your advancement opportunities.  ISSI also provides all officers with a clothing maintenance allowance to allow you compensation to properly maintain your uniforms.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: What are the requirements and training needed?

A: Officers are required to have one year experience as an officer, a high school diploma or GED, current guard card, all BSIS State mandated training certificates, pass the drug screen, powers to arrest test, have no criminal background history, sign all required company documents and statements, and pass our orientation.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: What if I don’t have all the required training completed?

A: Depending on the availability of our staff and needs of the company, we may continue processing you without documentation but cannot complete our hiring process without copies of all required training certificates.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: Can I fax or email over my resume?

A: Resumes can be faxed to (626) 839-4775 or e-mailed to hr@industrysecurityservices.com

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: Can I apply online?

A: Go to the Human Resources menu and begin the process by completing the short application on-line.  Once you complete this short app, someone from the company will contact you to conduct a short phone interview with you.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: Are there any armed positions?

A: ISSI has a zero tolerance for any officer to have a weapon of any kind.  ISSI does not contract with any client to perform Armed Security Business.  This would include no mace, handcuffs, knives, or batons.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: In what areas do you provide service?

A: Our current coverage area is within the City of Industry.  We are currently expanding into the Riverside, Inland Valley, and San Gabriel Valley Markets.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: What benefits are provided by the company?

A: Benefits are primarily selected based on our client’s agreements.  However, all officers are provided 24 hours of sick pay, HMO medical plans, PPO medical plans, PPO Dental Plans, direct deposit pay, and paid training program.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Q: What shifts do you have available?

A: ISSI has a large client base that is continually growing.  We have all shifts available most of the time.   Both full-time and part-time positions.

   

 

 

 

 

 

Quality People Equals Quality Service.

Find out how you can join our Professional Team of Security Service Professionals and enjoy a Team of Respected Experts in the Business.

 


 

 

  

 
With Silvertrac Software Security Officers create incident reports from the field in an easy, streamlined process that saves time without compromising accountability.

 

Our President, Mr. Brian Dryer, is registered with Apple, Inc. as an App Developer, and is credited with the design and production of the Innovative Data Collection & Tracking Program utilized by ISSI security officers known as:

SecureTrakMatrix®

SecureTrakMatrix® is a registered Data Collection and Tracking Program used by Industry Security Services, Inc.

This App program is utilized by ISSI Security Officers and management staff to collect, track, and analyze all data from ingress and egress processes of freight among distribution centers, tracking precise movement through gate entrances and locations for all ISSI distribution customers.

 

 

 

OUR OFFICERS MAKE THE DIFFERENCE AT ISSI

 

Officer of the Month - July 2015 - Jack Weber Industry Security Services, Inc. - Officer of the Quarter - 2nd Quarter 2015 - Matthew Wilkin Industry Security Services, Inc. - Officer of the Year - 2014 - Robert Kelley